1. Data controller
The data controller responsible for personal data described in this Policy is the owner of the Genrisolv brand, who operates Genrisolv products including this website and our mobile applications ("we", "us", "our"). Nothing in this Policy states that Genrisolv is a registered company, limited liability entity, or similar undertaking unless we publish that separately; Genrisolv is used here as a brand name for those products.
For privacy, data-protection, and related legal inquiries, contact support@genrisolv.com. Use the same address for correspondence that relates to how we process personal data.
2. Scope
This Policy describes how we process personal data when you use Genrisolv websites, contact us, or use our mobile applications (for example Kanjirisolv on Google Play). App-specific terms are in each app's Terms and Conditions where linked from the app or our site.
3. Information we collect
Depending on how you interact with us, categories may include:
- Account and profile data you provide (for example name, email) when you register or use app features that require an account.
- App content you create such as favourites, preferences, or similar data synced with your account.
- Support and contact data when you email us or submit forms (name, email, message content).
- Device and technical data such as device type, operating system version, app version, language, and approximate timestamps. Network identifiers or IP addresses may be processed by us or our providers when you connect to our services or when logs are generated for security.
- Usage data needed to run, secure, and improve the app (for example crash or diagnostic signals where you enable them, and aggregated usage patterns).
- Advertising-related data: third-party advertising SDKs (such as Google AdMob) may collect or receive device or usage-related identifiers and may process them under their own policies to show or measure ads.
- In-app purchases on Android are processed by Google Play Billing. Google collects payment credentials and standard billing data. We receive limited information needed to validate entitlements (for example ad-free status) through Google's APIs, in line with Google's rules.
4. Legal bases for processing (GDPR)
Where the EU or UK General Data Protection Regulation applies, we rely on one or more of the following:
- Contract — to provide the app and your account, authenticate you, and deliver features you request.
- Legitimate interests — to secure our services, debug and improve performance, understand aggregated usage, and communicate about technical or security matters, balancing your rights and freedoms.
- Consent — where required for certain optional processing (for example personalised ads where we rely on consent under local rules, analytics where we ask permission, or cookies on the website where applicable). You may withdraw consent without affecting lawfulness of processing before withdrawal.
- Legal obligation — to comply with law, regulation, or competent authority requests.
5. How we use information
- To provide, operate, and maintain accounts and app features.
- To respond to support requests and contact inquiries.
- To protect users, enforce our terms, and prevent abuse or security incidents.
- To improve reliability and user experience (including aggregated or de-identified analysis where possible).
- To send operational communications related to your account or the service.
6. Advertising and third-party SDKs
Our mobile apps may use Google AdMob or similar Google advertising products. These services may use cookies or device identifiers, and may process data for personalised or non-personalised ads, measurement, and fraud prevention. Their processing is described in Google's privacy materials and may depend on your device settings and region.
Users in the EEA, UK, Switzerland, and other regions may see consent or choices presented by Google or through platform settings. We are not responsible for third parties' independent privacy practices but choose providers we reasonably believe meet platform requirements.
7. Email communications
We only send emails for legitimate support, operational, or account-related purposes. We do not sell personal information for unrelated third-party marketing.
For contact basis, no-contact requests, and abuse handling, see our Email Communications Policy.
8. Sharing and processors
We use infrastructure and service providers (for example hosting, email, analytics, or crash reporting) that process data on our instructions. For purchases through Google Play, payment data is processed by Google as described in Google's documentation; we do not store full payment card numbers on our servers for those transactions.
We do not sell your personal data. We may share information if required by law, to protect rights and safety, or with your clear permission.
9. International transfers
We and our providers may process data in countries other than your own, including outside the EEA or UK. Where required, we use appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) or rely on adequacy decisions, in addition to technical and organisational measures.
10. Retention
We keep personal data only as long as needed to operate your account and the services, meet legal, tax, or accounting obligations, resolve disputes, and maintain security backups for a reasonable period. When data is no longer needed, we delete or anonymise it in line with our technical capabilities and legal duties.
11. Security
We apply reasonable technical and organisational measures to protect data. No online service is 100% secure; we cannot guarantee absolute security.
12. Your rights
Depending on your location, you may have rights including, where applicable under GDPR:
- Access to your personal data
- Rectification of inaccurate data
- Erasure ("right to be forgotten") in certain cases
- Restriction of processing in certain cases
- Data portability for data you provided where processing is automated and based on contract or consent
- Object to processing based on legitimate interests or for direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority in your country of residence, place of work, or place of an alleged infringement
To exercise rights, email support@genrisolv.com or use in-app account tools where available. You may also manage certain Google-held data and ad settings through your Google account.
13. Children's privacy
Our services are not directed at children who cannot lawfully provide consent where required. We do not knowingly collect personal data from such children. If you believe we have, contact us at support@genrisolv.com and we will take appropriate steps.
14. Changes to this Policy
We may update this Policy to reflect product, legal, or organisational changes. We will post the revised version with a new "Last updated" date and, where appropriate, provide additional notice. Please review this page periodically.