Email Communications Policy

1. Purpose of Email Use

Genrisolv uses email for legitimate service-related purposes, including support replies, account assistance, operational notifications, and follow-up messages explicitly requested by users.

2. Consent and Contact Basis

• We send messages only when users contact us directly, create an account, or otherwise request communication.
• We do not use purchased, scraped, or third-party contact lists.
• We do not send unsolicited bulk marketing campaigns by default.

3. No Marketing Subscription by Default

At this time, Genrisolv does not operate a newsletter or promotional subscription list for general marketing emails. Communications are primarily transactional, operational, or support-related.

4. Opt-Out / No-Contact Requests

Users can request to stop non-essential communications at any time by contacting:

support@genrisolv.com

Verified no-contact requests are handled promptly. Critical security or legally required notices may still be sent when applicable.

5. Abuse and Complaint Handling

• Abuse, spam, or complaint reports can be sent to support@genrisolv.com.
• Each report is reviewed, investigated, and addressed to prevent recurrence.
• Where necessary, we suppress recipients, adjust sending practices, and apply additional safeguards.

6. Deliverability and List Hygiene

• We monitor bounces and complaints and remove problematic recipients when appropriate.
• We avoid repeated contact attempts to invalid or unreachable addresses.
• We align communications with responsible sender practices and platform requirements.

7. Policy Updates

This policy may be updated to reflect operational, legal, or compliance changes. Updates will be posted on this page with a revised date.